When required, we will ask you to test specific IR commands by using a so-called "Live IR Test". Together with that request you will receive a code.
When you get such a code, follow these steps:
- Navigate to the settings menu on the top right in your NEEO App
- Navigate to "NEEO Brain"
- Click on "Live IR Test"
- Enter the code you have received into the text field
- Test the commands
Please make sure to let us know the results of the test by writing down what each command is doing and forwarding that information back to us.
We will then update our database accordingly.