Setting up your NEEO for the first time

In this article, we will cover how to setup your NEEO Brain right out of the box!

  Unboxing your NEEO!

  NEEO Remote + NEEO Brain                                 NEEO Accessories

Remote_Brain.png                   Accesoires_text.png 

Setting up your NEEO:

  • Ensure your smartphone is connected to your 2.4Ghz WiFi network
  • Download and then open the NEEO app
  • Tap on "Set Up Your NEEO" and follow the onscreen instructions


IMG_0742.png     IMG_0744.png     IMG_0745.png   


  • The NEEO Brain LED will flash white for a minute or two, when the LED is solid white tap on the "Next" button located in the upper right-hand corner
  • Your NEEO Brain will now scan your network so you can create your NEEO account
  • Once you have created your NEEO account, you can choose the location of your NEEO Brain and begin to add your devices as shown in the screenshots below:


IMG_AC439EBE88B1-1.jpeg      IMG_2982.PNG      IMG_2983.PNG


  • When you add a Tv to your NEEO you will be asked if your Tv is your tuner or if you have a set-top box
  • It's important to note that if you do have a set-top box, but you also use your Tv for its smart Tv functions (streaming NetFlix etc..) you want to select "Yes, use this Tv as my tuner"
  • If you do not use your Tv for its Smart Tv functions and you do have a set-top box, tap on "No, I have a set-top box"


IMG_2984.PNG      IMG_2985.PNG      IMG_83BFCC5B2CE8-1.jpeg


  • Tap on "Done" and you will be directed to app's home screen where you will see your cable box with a red circle and white exclamation point
  • Tap on the icon and follow the onscreen instructions, we will now teach NEEO how your set-top box is wired to your TV


IMG_2987.PNG      IMG_2988.PNG      IMG_2991.PNG


  • When you select the input your set-top box is connected to on your Tv, your Tv will change inputs so you have visual confirmation you are selecting the correct input :)
  • Once you tap on "NEXT" you will be all set to have a good time! 
  • When you're back to the home screen you will see your DirecTv with a Yellow circle and white exclamation point which only denotes that you simply need to add your favorite channels
  • Tap on the DirecTv icon so you can begin using your NEEO!


IMG_02341909ED0E-1.jpeg      IMG_2995.PNG      IMG_2996.PNG


Should you have any questions, comments or concerns please do not hesitate to reach out to us!

Submit a request








Have more questions? Submit a request

Didn't find what you're looking for?
Get in touch with us

We're available 5 days a week.
Monday-Friday: 8am-6pm (PST)