NEEO won't connect to my Wi-Fi network

If your NEEO Brain or Remote are not connecting to your Wi-Fi, please check the following: 

  • Is your Wi-Fi b, g, or n? NEEO does not work with ac networks.
  • Is your Wi-Fi broadcasting at 2.4GHz? NEEO does not work with 5GHz networks.
  • Is your SSID network name being broadcast? If not, try broadcasting it to connect NEEO and then hide it again.
  • Are you using DHCP to assign IP addresses to devices? If not, you'll need to turn this on for NEEO.
  • Try rebooting your Wi-Fi router and then reboot the NEEO.
  • Try moving the NEEO brain closer to your Wi-Fi router or access point
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